Yuvix Support & Help

Help Center · Publisher: Mentarich LLC

We are here to support your experience with Yuvix. Because Yuvix is engineered with a strict local-first architecture, your personal records never live on a remote server. Here are answers to common questions and how to reach our team.

Frequently Asked Questions

How do I restore my Premium purchase on a new device?

Make sure you are signed in to the same Apple ID or Google Play account used during purchase. In Yuvix, navigate to any Premium feature or the Paywall screen and tap Restore Purchases. The app will securely query your app store account and restore your active subscription.

Where is my health data backed up?

Yuvix stores your records locally in a SQLCipher-encrypted database on your phone. The health database is excluded from device backups and device transfers. We do not keep a cloud copy of your cycle or symptom history. Uninstalling Yuvix, erasing or losing your phone, or losing access to its encryption key can permanently erase access to your records. Restoring a device backup or your Premium purchase does not restore your health history. A health report you choose to export is a separate document, not a backup that can be imported to restore the database.

How do I enable or disable the App Lock?

Tap the Settings icon (the gear icon on the top right of the Today screen), then toggle Require Biometrics / Device Passcode. You will be prompted to authenticate with Face ID, Touch ID, or your device PIN before any lock settings are modified.

How do I delete all my data?

You can erase all locally stored data, periods, check-ins, and encryption keys by following our simple Data Deletion Guide.

Contact Our Support Team

If you have encountered any bugs, have questions about your subscription, or need assistance, please contact us directly via email:

When emailing about subscription questions, please include the platform you purchased on (iOS App Store or Google Play) and your general device model.